Privacy Policy — Vita

Effective date: April 15, 2026 Last updated: August 12, 2026

1. Who we are

DREAMBIG AI INFOLABS PRIVATE LIMITED ("we," "us," or "our") operates Vita (the "Service") — a platform that helps your support team deliver care plans (protocols), stay in touch with you, and track progress metrics you choose to share.

Important: Vita supports coordination with your support team and progress tracking. It is not a substitute for emergency or in-person medical care, and it is not marketed as a medical device.

Contact: Admin@the-vita-life.com
Address: 66 2nd floor 4th T Block, 27th Cross Road KV Layout, Jayanagar III Block, Bangalore South, Bangalore- 560011, Karnataka

2. What we collect

Account basics — name, email, and sign-in details (Google sign-in with openid, email, and profile only).
Support team reference — which support team you are linked to so the right people can support you in Vita.
Protocol delivery — care plans and related updates your support team sends you through Vita (schedules, plan items, and in-app messages).
Tracking metrics you enter in Vita — progress values you or your support team record in the app (for example weight or other plan-related measures).
Device & OS permissions — app version, device type; notification permission (when you allow push notifications) so we can send service and care reminders; push tokens used only for those notifications.
Diagnostics — crash and performance data used to keep the Service reliable (not for advertising).

3. Health Connect (Android) and Apple Health (iOS) — why we ask

Core use case: Vita’s main job is to help you follow the protocol your support team delivers and to show progress over time. To do that without asking you to type every reading by hand, the app can optionally read activity and body metrics from your phone’s health store and show them in your progress views for you and your authorised support team.

This is optional. You can use Vita without granting health permissions. If you decline or later revoke access, the app continues to work for protocol delivery and messaging; only automatic metric sync from Health Connect / Apple Health stops.

Read only. On Android we use Health Connect read permissions only. On iOS we use Apple Health (HealthKit) read access only. Vita does not write, edit, or delete data in Health Connect or Apple Health.

What we may read (when you allow it): steps, weight, sleep, exercise/activity, hydration, nutrition, body fat, lean body mass, blood glucose, heart-rate variability, respiratory rate, resting heart rate, active and total calories burned, and (where granted) background reads so progress can update without opening the app every time.

How we use it: solely to display and sync progress against your protocol / care plan inside Vita, and to let your support team see the same progress so they can support you. We do not sell health data, do not use it for advertising or ad profiling, and do not share it with social networks or advertisers.

How to turn it off: revoke Vita in Health Connect (Android) or Health access for Vita (iOS), or withdraw processing consent in the app.

4. How we use it

Connect you with your support team in Vita.
Deliver and update your protocol / care plan.
Show tracking metrics and progress to you and your authorised support team (including optional Health Connect / Apple Health reads described above).
Operate, secure, and improve the Service (including notifications and diagnostics you allow).

We do not sell your personal information. We do not use your health or progress metrics for advertising.

5. Who we share with (named processors)

Your support team — to deliver your protocol and review tracking metrics in Vita (including health metrics you chose to sync).
Google — Sign-In, Firebase (authentication, cloud hosting/database where used), and Firebase Cloud Messaging / related Google services for push notifications on Android. Health Connect itself is an Android / Google platform feature on your device; we only receive the metrics you permit Vita to read.
Apple — on iOS, Apple services involved in sign-in/distribution and Apple Health when you grant HealthKit access.
Sentry — crash and performance monitoring (not health advertising).
Authorities — when required by law.

These providers process data under contract to run the Service. Their own privacy policies also apply to their processing.

6. Where data is processed

We operate primarily for users in India. Some service providers (for example Google Firebase / Google Cloud and Sentry) may process or store data on servers outside India. Where that happens, we rely on appropriate contractual and organisational safeguards consistent with applicable law.

7. Account deletion

You can request deletion in the Vita mobile app (Profile), in Settings on the web, or at https://the-vita-life.com/delete-account (Google sign-in).

We freeze access right away. After 14 days, we permanently delete your account and associated personal data, unless you cancel during that period on the same deletion page. Some records may be kept only where the law requires it (for example limited audit or support records). Deletion request logs may be kept up to two years for audit.

8. Children

The Service is intended only for adults 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe a minor has used Vita, contact us and we will take appropriate steps.

9. Your choices

Withdraw processing consent in the app.
Deny or revoke notification permission in your device settings.
Deny or revoke Health Connect / Apple Health access in your device settings (health sync is optional and not required to use protocol delivery).
Revoke Google access from your Google Account.
Request access, correction, or deletion via Admin@the-vita-life.com or https://the-vita-life.com/delete-account.

10. Changes & contact

We may update this policy and will change the "Last updated" date when we do. The live version is always at https://the-vita-life.com/privacy-policy.

DREAMBIG AI INFOLABS PRIVATE LIMITED
Email: Admin@the-vita-life.com

11. Grievance Officer (DPDPA 2023)

In accordance with the Digital Personal Data Protection Act, 2023, if you have any questions or grievances regarding the processing of your personal data, you may contact our Grievance Officer:

Name: Prashanth Ramamurthy
Designation: Grievance Officer, Data Protection
Email: Admin@the-vita-life.com
Address: 66 2nd floor 4th T Block, 27th Cross Road KV Layout, Jayanagar III Block, Bangalore South, Bangalore- 560011, Karnataka

The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days from the date of receipt. If you are not satisfied with the resolution, you may escalate your complaint to the Data Protection Board of India.